How Wens Travel is revolutionizing the art of group travel with AI

Wens Travel, the specialist in tailor-made group travel throughout Europe, has been organizing unforgettable experiences for travelers worldwide for over 45 years. Every travel program is unique, tailored to the specific wishes and preferences of the group, from luxury hotels and exciting activities to special events and transportation. This intensive personalization makes creating travel itineraries complex and time-consuming. Due to the large amount of unstructured contextual data, Wens Travel decided to implement AI technology to improve their operational processes.

The challenge

Creating a new, tailor-made travel program was a time-consuming process. The team had to reuse and update existing information from previous trips, but this data was often scattered and stored in an unstructured manner. Manually entering the correct data into the travel management system took a lot of time. This made planning group trips inefficient and labor-intensive.

The solution: an AI assistant for creating travel itineraries

Together with MxBlue and Superp.ai, Wens Travel implemented an advanced AI assistant, powered by an LLM and a vector database. This solution leverages Mendix and OpenAI. A travel planner can use a chat interface to create a new trip based on historical data. Instead of merely generating answers, the assistant can directly add and create objects in Wens Travel’s travel management system.

How does the AI assistant work?

1. Request input via chat interface:
   The travel planner initiates a conversation with the AI assistant, specifying the requirements and preferences for the new trip.
2. Search in historical data:
   The AI assistant automatically searches previous travel itineraries in the database and provides relevant information, such as hotels, transportation details, and activities.
3. Selection by operations staff:
   The staff member determines which data is relevant and which is not. They collaborate with the AI assistant through the chat interface to refine the itinerary. This back-and-forth continues until the travel plan perfectly aligns with the client’s needs.
4. Final approval by staff:
   Once the travel plan is fully assembled, the staff member gives their approval via the chat interface. This triggers the AI assistant to create the necessary objects and accurately map the data to the travel management system.
5. Object creation in the travel management system:
   The AI assistant automatically creates the associated objects, such as hotels, transportation details, and activities, and inputs them into the travel management system.
6. Validation and storage in Mendix:
   The itinerary is validated within the Mendix application to ensure all data is complete and correct. Once validated, the itinerary is saved and ready for use.

The difference: an LLM that goes beyond chat functionality

Because the language model can not only assemble a trip but also create objects in the travel management system, the assistant surpasses the role of a simple chat interface and becomes an indispensable tool in the entire operational workflow. Thanks to its integration with the Mendix application, the AI assistant functions independently as a powerful tool for data management and planning, such as automatically populating the system with data once a travel plan is finalized.

Impact of the implementation

The introduction of this advanced AI assistant has brought significant improvements to Wens Travel:

• Time savings in planning processes: Employees can work more quickly by having the assistant search for data and create objects, significantly reducing the time required to plan a trip.
• Increased accuracy: Thanks to the validation function in Mendix, the likelihood of errors has been greatly reduced, leading to more consistent and reliable data.

Conclusion

With this AI assistant, Wens Travel has redefined the future of group travel organization. By leveraging LLM functionality to create objects in the system, the assistant goes beyond a chat interface and serves as a valuable tool for the entire operational workflow. This groundbreaking approach helps Wens Travel work more efficiently, improve customer experience, and further solidify its position as a leading travel organization.

Interested in how AI can push boundaries for your organization too? Contact Superp.ai to discover the possibilities or schedule a demo to experience what AI can do for you!